Customer Satisfaction Surveys

When it comes to customer satisfaction, at Gilleard Market Research we don’t just find what is your customer satisfaction rating, we also find out why your customers gave that rating, how you can improve the rating and increase customer loyalty.

Gilleard Market Research specializes in both consumer and B2B customer surveys. We use specialized techniques to delve into the customer's mind and find out what he truly thinks, wants and is planning.

We do extensive research into your company and its products to devise a survey that will get you accurate and actionable data. The surveys can be done by phone by our highly-trained surveyors, on our online facility via email invitation or person-to-person; often at very
affordable rates.

Customer satisfaction surveys can give a wealth of data including data that can be used for marketing.

Testimonials

John Holt, Business Development Manager, AutoUSA

AutoUSA is a nationwide network of over 5,000 affiliated dealers representing over 30 vehicle brands; it helped 10 million customers in the last three years find their next new car. They are an AutoNation company. Gilleard Market Research did extensive research and surveys with their clients, the dealerships.

“The research conducted by Gilleard Market Research has provided us with valuable insights into our clients' needs and expectations. It was great to work with a company that provided quality reporting and top-notch service. The information will be used to assist us in our marketing strategy. We look forward to working with Gilleard Market Research in the future as we continue to survey our clients.”

Colin Ness, Executive Director, Productivity Training Corporation

Productivity Training Corporation, or PTC, is the number one dental lab technician training organization in the U.S.

“I wanted to send you a note to let you know how impressed the management team at PTC is with the surveys you did for us. The depth and pervasiveness is unrivaled. We have used other firms for our surveys with satisfactory results, but you take this technology to a level the we did not know existed.

“We continue to glean insights into our customers and their perceptions of PTC and are applying this new understanding to all our marketing and sales efforts.

“I would recommend your services to anyone and look forward to working with you again in the future.”